are required by the
know the product
Imagine that you are a contractor
located on the West Coast. You need to
order some foam from a manufacturer
on the East Coast. Fine. Say that you
have to place a small order – only two
or three sets – because the project at
hand is small and you have no bids out
for this type of foam in the future. Can
you imagine the freight costs? If you do
bite the bullet and place a larger order
to justify your costs, do you have the
location to properly store the drums?
What if you run into a problem on the
jobsite? Is there a local manufacturer’s
representative who can be there within
minutes? Or are you on the phone
/ Skype with someone on the East
Coast? If your job is on the West
Coast and you run out of product after
hours on the East Coast, hopefully
the manufacturer’s representative has
some product properly stored for you,
otherwise you’re done for that day, and
probably the next too, while you wait for
it to ship – and pay those freight costs.
Granted, these are all extreme scenarios,
but they are rooted in truth.
As a contractor, when you work with
a distributor, instead of “going directly
through the manufacturer,” you enjoy
an array of services that manufacturers
simply cannot provide due to physical
and geographic constraints.
Further, the distributor has been
thoroughly vetted by the manufacturer
– most manufacturers routinely audit
and test their distributors for product
knowledge, storage conditions, etc.
Working with a distributor is, in
essence, working with an extension of
WHAT IS THE ”IDEAL DISTRIBUTOR?”
Imagine you’re that West Coast
contractor. The ideal distributor not
only sells spray polyurethane foam from
a variety of manufacturers, but also
probably stocks fiberglass and cellulose,
which is helpful as that is part of your
insulation package from time-to-time.
The ideal distributor is not only located
in your town, but the distribution center
is fully, and properly, stocked. The foam
is stored at the correct temperature.
Out-of-date material is not stocked.
Since the distributor is local, if you have
a question or a problem, the distributor
is right there – in your time zone –
often on your job site if requested.
Distributors provide customized service
at a level that manufacturers simply
Because they are required by the
manufacturer to stock a certain amount
of product, and to keep it in proper
conditions, distributors are constant
sources of product – almost like spray
polyurethane foam super stores.
Further, because they are required by
the manufacturer to know the product
specifications, they are essentially
manufacturer’s representatives. If
the foam isn’t spraying properly, the
distributor is right there to help with
the technical advice and replace the
foam if necessary.