PHOTOS COURTESY of NCFI
19 SPRAY FOAM MAGAZINE • SEPTEMBER/OCTOBER 2015
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always been a very strong company, and
he left us with a lot of insight.
SFM: NCFI’s new President, Chip
Holton, came on board in late January.
What does he bring to the company?
MC: Chip comes from outside the industry. He’s a West Point grad, and has
a good history in process improvement.
He brings new eyes, and deep experience with processes from other industries to help broaden our thinking.
Chip constantly asks how can we make
this company stronger, and how do we
make our customers business better?
SFM: How have the first several months
MC: Chip’s been very positive. He’s
brought in a lot of new, fresh ideas–we
look at things a little bit differently now.
We’ve opened up some good lines of
real substantive communications with
our customers and our supply chain.
He’s been out in the field visiting our
markets, so the shift has been very positive for our customers and for NCFI.
SFM: I’ve seen that NCFI’s word for the
future is “shift.” What does that entail?
MC: We’re not completely changing
NCFI, but rather creating an environment–a culture–so that we can shift
in any direction to take advantage of
opportunities. We can shift our manufacturing in a short period of time, or
shift our focus on markets, or the focus
of our associates. We’re getting leaner and quicker. We’re also creating an
operational excellence program, which
involves a good deal of new product
development, continuous process improvement, continual skill development, and preventative maintenance.
We’re really looking at driving our operations to a place where we don’t worry
about competitors, but rather our own
ability to meet our exceptionally high
SFM: How does that extend to installation excellence?
MC: Bottom line, yes. NCFI is focused
on health and safety of the installer
and the consumer, and we’re focused
on sharing our expertise. Many of our
associates have 25, 35, 40 years of experience, so we’re excited about sharing that to help our stakeholders grow
responsibly and safely in this market
space. All of our account managers
are SPFA PCP-certified, and we’re
also certified by the ACC through
their health and safety program, so our
commitment starts not only with our
customers, but with us as well.
SFM: What is NCFI doing in the new
product development area?
MC: We’re very focused right now on
residential and commercial [ICC-ES
AC 377] Appendix X foams and next
generation low-GWP blowing agents
for our closed-cell insulation and roof
spray. That’s the reason we brought out
the new, innovative OCX, which is
SFM: What makes OCX so user-friendly?
MC: Contractors who tested it say
it’s the best open-cell on the market.
We designed it to have exceptional
yield—the highest in the industry at
16,000-18,000 board feet, to spray
in a wide range of equipment and
ambient temperatures, and to not
require pre-heating. We eliminated
the problems of most Appendix X
SFM: Can the industry expect more
new products from NCFI in the near
MC: Yes, of course you can. We pioneered SPF in the U.S. and we’re
committed to continuing our leadership in the market. We’re committed
to filling roles in the R&D department, and we’re heavily focused on
our new product development here.
We will have a number of new products in the marketplace in the next
SFM: Speaking of R&D, can you talk
about NCFI’s work with NASA?
MC: We spent years developing systems for the Delta IV Heavy three-core rocket and Orion spacecraft
with NASA and Lockheed Martin,
and we actually received a Supplier
Quality Excellence Award.